Refunds are reviewed based on order status and fulfillment.

When refunds may apply

Refunds or adjustments may be considered when an order is canceled before fulfillment, a paid item is unavailable, there is a verified payment issue, or support confirms a delivery or fulfillment problem.

• Unavailable paid items
• Eligible canceled orders
• Duplicate or failed payment records
• Verified delivery or fulfillment issues

When refunds may not apply

Refunds may be limited when orders have already been prepared, dispatched, delivered, or when incorrect address/contact details prevent successful delivery.

How to request help

Customers should use the order support flow with the order ID, contact details, payment method, and a clear explanation of the issue.

Timing

Refund timing depends on the payment method, review outcome, and payment provider processing time. Approved adjustments may appear as a direct refund, wallet credit, or corrected charge depending on the case.